Terms and Conditions

Rebate Claims Process

  1. The Polycom Phone Rebate Program Claim Form, with all required documentation (outlined below in section 2), must be submitted within either:
    1. Ninety (90) days of purchase of the new Polycom phones or
    2. One hundred fifty (150) days from the date of the effective contract date for Customers who have purchased long-term telecommunications service contracts.

      Note: If the completed documentation is not received within 90 days from date of purchase or within 150 days from date of signature on long term telecommunications services contracts, program participation will be declared invalid, and the customer will not receive the rebate. Rebate checks made payable to the End User/Customer will be sent within 6-8 weeks after claim is accepted as valid.
  1. Rebate Documentation – Customers are required to provide the following documentation directly to Polycom in order to receive the rebate:
    1. Completed Polycom Phone Rebate Claim Form including:
      1. Signed Authentication;
      2. List of the new Polycom phones, with model and serial numbers for each new phone for which rebate is requested: and
      3. List of the existing phones being replaced by the new Polycom phones (if Polycom legacy equipment provide serial numbers)
    2. Proof of Purchase (one of the three options listed below):
      1. Option 1 – Invoice for new Polycom phone purchases dated between January 1 – June 30, 2019. From an authorized Polycom reseller or
      2. Option 2-Long-term Equipment Lease or Services contract AND first month’s invoice for long-term equipment Lease or Telecommunications Services contract with authorized Polycom reseller.
        • Long-term Equipment Lease or Services contract must be signed between January 1 – June 30, 2019. First month’s invoice must be dated no later than 150 days after contract date.
        • Contract must show quantities and descriptions of Polycom equipment being leased or put into use.
        • Lease Agreement or Service Contract – customers must purchase a thirty-six (36) month or longer, non-cancellable service contract or leasing agreement from authorized Polycom reseller covering the new Polycom phones.
        • First month’s invoice must either list the quantities and descriptions of the Polycom equipment being put into use or reference the lease or services contract by name or number; or
      3. Option 3 – For projects combining telecommunications services with Polycom equipment, the project invoices must refer to the deliverables in the project Statement of Work (“SOW”), which must show the quantities and descriptions of the Polycom equipment being purchased.
        • The SOW or services project contract containing the SOW, must be dated between January 1, 2019 to June 30, 2018: and
        • Final project invoice must be dated no later than 150 days after project contract.

  2. All documentation must be completed via the online portal at http://polycom-rebate.com/

  1. Polycom will provide the Customer with an email confirmation when Polycom receives the Customer’s claim. Polycom is not responsible for lost or misdirected email, mail or faxes.

  2. Polycom or Polycom’s Rebate Administrator has the right to contact the Customer at any time for verification purposes. Polycom retains the right to decline if verification cannot be validated.

  3. This Program is valid in the United States and Canada and is void where prohibited or otherwise restricted by law. All programs are subject to US export laws and restrictions.

  4. This Program may not be combined with any other promotional offer or discounts, and Polycom reserves the right to modify or cancel this Program at any time.

  5. No exceptions to this Program will be allowed. Polycom has the right to deny all claims that do not meet the criteria and have the sole discretion to reject claims that are not adequately substantiated.

  6. Any questions regarding this program should be addressed to Polycom@rebate-exchange.com


For more information about Polycom partners visit: http://www.polycom.com/partners/why-authorized-partners.html